Return Policy
Our Return Policy
Custom-Made Products
At Vyne Chastity, each of our products is meticulously crafted according to your specific measurements and requirements. Due to the intimate nature of our products and their custom-made characteristics, we do not accept returns or exchanges.
Each Vyne cage is created exclusively for you and your body's unique dimensions, making it unsuitable for resale or use by anyone else. This is why it's crucial to take accurate measurements before placing your order.
Measurement Guidelines
We understand that taking accurate measurements is essential for ensuring the perfect fit of your custom chastity device. To help you with this process, we provide:
- Detailed measurement instructions with each order
If you're uncertain about how to take your measurements, please contact us before placing your order. We're here to guide you through the process and ensure your Vyne Chastity device fits perfectly.
Manufacturing Defects
While we maintain the highest standards of quality control, we recognize that manufacturing defects can occasionally occur. If you receive a product with a manufacturing defect, please contact us within 7 days of receipt with detailed photos and a description of the issue.
After reviewing your claim, we may:
- Offer repair services for the defective item
- Provide a replacement if the defect cannot be repaired
- Issue a partial refund in exceptional circumstances
Please note that normal wear and tear, improper use, or damage caused after receipt are not considered manufacturing defects.
Sizing Adjustments
If your custom device doesn't fit properly due to incorrect measurements, we offer a one-time adjustment service at a reduced cost. This service includes modifications to the existing device or creating a new device with corrected measurements, depending on the extent of changes needed.
To qualify for this service, you must contact us within 14 days of receiving your product and be willing to return the original device before receiving the adjusted one.
Contact Us
If you have any questions about our return policy or need assistance with your order, please don't hesitate to contact us. Our customer service team is ready to assist you and ensure your complete satisfaction with your Vyne Chastity experience.